Shopping Terms & Conditions
Buchanan Management (ABN 73647263253) who advises the users of this site that the information provided is solely for information purposes only.
The information is not designed to take the place of proper medical advice – users should seek their own professional medical advice for the treatment of ailments and medical conditions. Our products are not intended to treat, cure or prevent illness or diseases of any kind.
We accept no responsibility whatsoever if the products are used in contravention of the suggested uses or if the products are used as a substitute for proper medical advice.
The information on this site and/or any information provided on our labelling and/or packaging should not be used for the diagnosis of or treatment of any medical condition.
Buchanan Management is the sole owner of this site and advises that all or any information provided by customers/distributors/retailers or any other persons or organisation will be treated as confidential information. It will not be disclosed either on the site or to any other party without the express approval of the party imparting the information.
All orders are sent via Australia Post.
Postage is calculated on the weight of your items through Australia Post.
Orders through Australia post have tracking.
Our turnaround time for despatching orders is normally 3-5 working days, depending on your payment method.
Commitment to our customers is most important to us. If at any time you are not satisfied let us know and we will do everything in our power to rectify the situation.
We would like to hear about your experiences with our products – both the good ones and the not so good ones. By providing your feedback, we will guarantee the experience and service you continue to receive will be of utmost importance.
Here’s what you should know about our refund policy:
Refund Conditions: On every purchase you will have the option of receiving a full refund for your purchase if: – You are within the 10 business day refund period. The refund period begins at date of invoice from Buchanan Management and continues for the next 10 business days. After that period, your right to request a refund lapses.
Exceptions: While we reserve the right to review each request on a case-by-case basis, our customers will usually receive a refund.
Buchanan Management is an online store for Neem related products, Buck’s Farm and Lemon Myrtle related products available for purchase and is bound by the National Privacy Principles contained within the Privacy Act of 1988. The National Privacy Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal data is managed. Personal information is defined as information or an opinion relating to an individual which can be used to identify that individual.
Why do we collect personal information?
The only personal information about an individual that we collect is for the purposes of billing our clients. This information will never be sold or traded to any third party, and is used solely to complete transactions. This data is protected both online and offline.
Why do we collect business information?
We collect information regarding businesses for the purpose of promotion and advertising our products and for other online media to find. This information is not sold nor given to third parties, but is used only for the purpose of advertising. We aim to always collect accurate information, however if any information we have collected is incorrect the user may log in and correct it themselves or contact us for assistance or removal.
What personal information do we collect?
The personal information we collect is our clients name, billing details and shipping address. No credit card details are saved.
What other information do we collect?
We may collect statistical data about what visitors do on our site and how they get there, generally this information cannot be used to identify a particular individual.
How might Buchanan Management use the collected data?
Generally, we use your information for the following purposes:
- To promote and advertise products in our online store
- To acquire funds from clients
- To respond to queries or feedback
- To contact you in regards to any accounts you may have with us; and
- To send you news and product updates.
Disclosure of personal information to other parties:
Buchanan Management will only disclose limited personal information in regards to processing credit card transactions. Buchanan Management will not disclose personal information to any third parties unless required to by law. Buchanan Management will never sell or license your personal information to any third parties.
Security and handling of personal information:
Buchanan Management takes all reasonable steps to ensure that all personal information is protected from misuse and loss, as well as from unauthorised access, modification and disclosure. If you request that your information be removed from the site, Buchanan Management will take all reasonable steps to destroy or de-identify the personal information.
Accessing the information we hold about you:
Under the National Privacy Principles, you are able to obtain all information that we collect about you. To do this simply log onto your account with your given username (email) and password. If you have lost these details you may request them and a recovery password will be sent to the email address of the account. If this information is required in letter form please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Updates to this Policy:
We will endeavour to respond as quickly as possible.